What is Sugar Story?
Sugar Story is a bakery brand founded in 2017, built around fresh bakes, sweet treats, breads, savouries, and celebration cakes. The brand story on the site describes it as started by a passionate, self-taught home baker and grown into a larger operation serving a wider audience.
Who founded Sugar Story?
Sugar Story was founded in 2017 by Swati Arora. The business has been crafting sweet memories since 2017.
What does Sugar Story specialize in?
Sugar Story offers a wide range of baked products including tea cakes, wholewheat tea cakes, brownies, desserts, cookies, macarons, artisanal breads, savouries, and miscellaneous desserts.
Does Sugar Story offer healthier bake options?
Yes. Sugar Story began by catering to a need for healthier bakes and has featured options made with ingredients like whole wheat, jaggery, banana, and zucchini.
Does Sugar Story have separate menus for Kolkata and the Rest of India?
Yes. Sugar Story has two separate menus on the website:
Who can order from the Kolkata menu?
The Kolkata menu is meant for customers whose PIN code starts with 700. Orders for this menu should only be placed if the delivery address falls within that area.
When can I place an order for delivery?
Orders are taken at least one day in advance for next-day delivery. Sugar Story’s shipping policy states that the website cuts off next-day ordering at 6 pm for the afternoon slot.
Is same-day delivery available?
No. Delivery starts from the next day only.
What are the delivery time slots?
For Kolkata orders, the available delivery slots are:
10 am to 2 pm
2 pm to 6 pm
Orders are delivered anytime within the selected slot, and exact delivery time cannot be guaranteed.
Can I choose an exact delivery time?
No. You can choose a time slot, but Sugar Story does not guarantee an exact delivery time. If timing is critical, pickup is the better option.
Is pickup available?
Yes. customers can opt for pickup if there are time constraints.
What are the delivery charges?
Delivery is:
Free within 5 km from the Sugar Story office in Kolkata
Minimum order value: Rs. 500
Beyond 5 km: Rs. 15 per km
Example: for 6 km, the delivery charge will be Rs. 90.
Is cash on delivery available?
Yes, Cash on Delivery (COD) is available.
What are Sugar Story’s bestsellers?
Some of Sugar Story’s bestselling items include:
Choco Chip Brownies – Rs. 70
Macarons – Rs. 100 each
Lemon Tart – Rs. 60 each
Whole Wheat Banana Choco chip cake made with Jaggery – Rs. 600/lb
Semi Frosted Orange Cake – Rs. 950/lb
Biscoff Cheese Cake – Rs. 1300/lb
What kind of products are available online?
Sugar Story’s online menu includes a wide variety of products across categories such as Tea Cake, Wholewheat Tea Cake, Desserts, Cookies, Miscellaneous Desserts, Macarons, Savoury, and Artisanal Breads. The current Shop page shows 97 results and category filters including Eggless, Tea Cake, Miscellaneous Desserts, Desserts, Savoury, Artisanal Breads, Macarons, Wholewheat Tea Cake, Cookies, and Brownies.
Do you offer eggless options?
Yes. Sugar Story offers eggless options across multiple categories, and the Shop page includes an Eggless filter for browsing.
Do you make customised cakes and celebration orders?
Yes. Sugar Story’s brand story mentions personalised celebration cakes, themed delights, buttercream-frosted cakes, and specialty bakes.
Do you offer corporate gifting?
Yes. Sugar Story offers corporate gifting including Premium Executive Gift Hampers, Customized Branded Gift Sets, and festival gifting solutions. Orders can be personalized with your company logo, colors, and messaging.
Can I fully customize a corporate gifting order?
Yes. Sugar Story offers fully personalized gifting solutions and complete freedom to customize corporate gifting orders based on brand and occasion needs. The corporate gifting page highlights customization for packaging, branding, and gifting purpose.
What are your business hours?
Sugar Story is open:
Monday to Saturday: 10 am to 6 pm
Sunday: 10 am to 4 pm
What is your WhatsApp number?
You can contact Sugar Story on WhatsApp at +91 9836032121.
What is your contact number?
You can call Sugar Story at +91 9903232121. The number is also shown on the website footer and contact-related pages.
Can I order as a surprise for someone else?
Yes. If you are ordering for someone else as a surprise, please provide the recipient’s contact number for logistics coordination. Apart from shipping details, no other details are sent over calls or text messages.
What is your cancellation policy?
Orders can be cancelled up to 48 hours before the delivery or pickup date. A 10% cancellation charge applies to any cancellation.
Is same-day cancellation allowed?
No. Same-day cancellation is not offered, and no refund is made in such cases.
When should I contact you regarding cancellations or order changes?
Please connect during communication timings: Monday to Saturday, 10 am to 6 pm.
Can Sugar Story cancel an order?
In unforeseen circumstances, Sugar Story reserves the right to cancel and refund orders within 48 hours of fulfillment, and customers will be informed in advance.
Can delivery be delayed?
Yes, delays may happen due to weather conditions or festive or operationally heavy days. Sugar Story will keep customers informed in such cases.
How do I place an order?
You can place your order by choosing the correct menu on the website:
Kolkata menu for local Kolkata delivery
Rest of India menu for nationwide shipping where applicable
Then select your products, choose your date and slot if applicable, and proceed to checkout.
